Terms and Conditions for Asmaa’s Luxury Gifts

Welcome to Asmaa’s Luxury Gifts! By using our website, purchasing products, or engaging with our services, you agree to the following terms and conditions. Please read this page carefully as it governs your access to and use of Asmaa’s Luxury Gifts website, services, and products.

1. Introduction

Asmaa’s Luxury Gifts (referred to as “we”, “our”, “us”) operates the website www.asmaasluxurygifts.co.uk. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

2. Order Process and Payment

• Placing an Order: Orders are processed through our website. You may select products, enter the required information, and proceed with payment. Once you have placed your order, you will receive an email confirming that we have received it.
• Payment: We accept payments via debit/credit card and other secure payment methods available on our site. Full payment must be received before your order is processed.
• Pricing and Availability: All prices listed on our website are in GBP (£) and are subject to change. While we strive for accuracy, we cannot guarantee that all items are in stock at all times.

3. Delivery and Collection

• Collection-Only Policy: Currently, we offer collection-only services. Once your order is placed and processed, we will contact you with the collection address.
• Communication: You may contact us for any queries about your collection via WhatsApp at 07868547273 or email us at info@asmaasluxurygifts.co.uk.
• Collection Hours: Collection hours will be communicated once your order is confirmed. Please note that our hours may vary based on availability.

4. Returns and Refunds

• Returns: Due to the personalized nature of our products, we do not accept returns unless the item is faulty or damaged.
• Refunds: If you receive a defective or incorrect item, please contact us within 7 days of receiving the product, and we will arrange for a refund or exchange. Refunds will be processed via the original payment method.
• Damaged Items: If you receive a damaged product, please notify us immediately with photographic evidence, and we will ensure that you are either refunded or sent a replacement.

5. Personalization

• Customization Requests: For personalized gifts such as balloons and gift boxes, please ensure all information is accurate at the time of order. We cannot be held responsible for errors made by the customer in the customization details provided.
• Design Approval: Once a design is finalized, it will be used for the creation of your product. Any design changes must be requested before the production process begins.

6. Intellectual Property

• Content Ownership: All content on the Asmaa’s Luxury Gifts website, including text, images, logos, and graphics, is the property of Asmaa’s Luxury Gifts and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without permission.

7. Privacy Policy

Your privacy is important to us. We take every step to protect your personal data in accordance with our Privacy Policy. By using our website, you consent to our collection and use of personal information as described in this policy.

8. Limitation of Liability

Asmaa’s Luxury Gifts will not be liable for any indirect, incidental, or consequential damages arising out of the use of or inability to use the products or services offered through our website. We strive to ensure that all product descriptions and information are accurate, but we do not guarantee that they are error-free.

9. Modifications to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be reflected on this page, and the updated version will be effective immediately upon posting. We encourage you to review these terms periodically.

10. Governing Law

These terms and conditions are governed by the laws of the United Kingdom. Any disputes relating to these terms shall be subject to the jurisdiction of the UK courts.

11. Contact Us

If you have any questions or concerns about our terms and conditions, please contact us at:

• Email: info@asmaasluxurygifts.co.uk
• Phone/WhatsApp: 07868547273
• Address: Peterborough, UK

By using our website, you acknowledge and accept these terms. Thank you for shopping at Asmaa’s Luxury Gifts!